Store Policy

Buying/Ordering Goods

Please be aware that due to the nature of the Sanquhar Pattern Designs project there is a limit to the amount of knitwear that can be produced at any given time, most goods therefore are sold on a "made to order" bases.  Purchase quantities do not reflect stock levels but order capacity (the amount of orders that our knitters are willing to accept at any given time).

The time it takes for an order to be completed and posted out to the respective customer is dependant on two factors, the amount of knitters available and the amount of orders being processed at the time. Therefor it may take anywhere from a couple of weeks to a few months (during the busy season) for the customer to receive their order.  

PLEASE NOTE that the "busy season" is on the run up to Christmas.

Cancelling Orders and returning goods

Cancelling Orders

Customers can cancel their order/s up to 14 days after it has been dispatched (unless items were personalised), once it is verified that the customer wishes to cancel the order, the order must then be returned to us within 14 days (please see, Returning goods). We will refund the cost of the items within 14 days of receiving the returned goods, PLEASE BE AWARE that we do not refund the delivery cost of goods (sending or receiving) with the exception of faulty goods .

Returns period

Non-personalised goods can be returned within 30 days of the order being dispatched.

Returning faulty goods

If customers believe a product to be faulty, they must contact us by phone and or email, and describe the fault clearly. We will then request that the customer return the goods to us (please see, Returning goods, below), on full inspection of said product and if we deem it to be faulty we will provide the customer with a full refund.

Return of non-faulty goods

When returning non-faulty items, all items must be in re-saleable condition, we reserve the right to refuse or reduce the amount of the refund if we find the goods are no longer in an acceptable condition. In the case of refusal we will charge the customer the additional postage in order to return the goods back.

Products which are personalised cannot be returned (unless faulty). This includes items ordered with initials, unique sizes, unique colour combinations which deviate from our standard stock or such items which we regard as non-saleable.

Please verify by contacting us to determine if an item is eligible for refund before posting it.

Returning goods

Goods can be returned to: A' The Airts, 8 - 12 High Street, Sanquhar, Dumfriesshire, DG4 6BL, United Kingdom.

The customer, when returning goods must pay for postage (we will in turn refund the delivery charge if there is a fault with the item). Please note that the goods must be returned in the same condition that they were received, we are permitted to reduce the refund to reflect any possible reduction in value caused by handling the goods in such a way that would not be permitted in a shop. We will not be held responsible for items sent by the customer which have been lost or damaged due to delivery, it is the responsibility of the customer to make sure the goods are securely packaged and returned safely.